Legal

Shipping & Returns

Aligned with a cautious reading of the Consumer Protection Act, 2019 and e-commerce practice for made-to-order goods in India. Custom prints are generally non-returnable except for defect, damage in transit, or wrong item. Have counsel review this policy. It is not legal advice.

Last updated: 8 September 2026. BrahmaX3D / Olive & Lime Co, Dehradun, Uttarakhand.

1. Service area

We ship across India (PAN India) from Dehradun. We do not currently offer international delivery. Local pickup in Dehradun can be arranged on WhatsApp if we agree it in the quote.

2. Production time vs delivery time

Quoted windows (Small 3–5 days, Medium 5–7 days, Large 7–15 days) cover printing and finishing, not courier transit. After dispatch, typical domestic courier time is about 2–7 business days depending on destination, weather, and the carrier. These are estimates, not guaranteed SLAs.

3. Shipping charges

Packaging and courier fees are confirmed in your quote. Remote or heavy parcels may cost more. We share a tracking ID when the courier provides one.

4. Your address

You must provide a complete address, PIN code, and a phone number the courier can reach. We are not responsible for delay or loss caused by an incorrect address, refused delivery, or an unanswered phone, beyond what mandatory law requires.

5. Made-to-order: no change-of-mind returns

Goods are manufactured to your specification (file, size, material, colour). They cannot reasonably be resold. Accordingly, we do not accept returns or refunds because you changed your mind, chose the wrong size, or no longer need the item, except where Indian consumer law makes a remedy mandatory.

6. Damage, defect, or wrong item

If the parcel arrives damaged, the print is defective against the agreed spec, or we sent the wrong item:

  • Message us on WhatsApp within 48 hours of delivery with unboxing photos, the packing, and the defect.
  • Do not discard the parcel until we ask you to.
  • After we verify, we will reprint, repair, or refund the product amount, at our choice, as the primary remedies.

Layer lines, colour variation within filament batches, and tolerances normal to FDM printing are not defects unless we promised a different finish in the quote.

7. Lost in transit

If the courier marks a shipment lost, we will file a claim and reprint or refund the product after the carrier confirms loss, unless the loss was due to an address you provided incorrectly.

8. Cancellation before print

If you cancel before we start printing, we will refund any advance for that job, minus any non-recoverable payment gateway charges if applicable. After printing has started, cancellation is generally not available.

9. Refunds

Approved refunds are sent to the original payment method within a reasonable period after we confirm the claim (typically 7–14 business days, depending on the bank or UPI provider). We do not collect card data on this website.

10. Consumer complaints

Write to +91 87009 58986 or the grievance officer named in our Privacy Policy. You also have remedies under the Consumer Protection Act, 2019, including the National / State / District Consumer Helpline and consumer commissions, for disputes we cannot resolve.